|
What
kind of payments do you accept?
We
currently accept payment by VISA, MasterCard, Discover Card, American Express,
checks and money orders for mail orders. We cannot accept COD at this time. How
can I order the merchandise?
We
have two easy ways to order:
Online
(100% securely through our website)
Phone at (213) 627-7002 to order by personal
check or money order.
Please allow 10 business days for your personal check
to clear before your order will be processed. What
are the shipping and handling fees?
Shipping
is FREE. I
want you to ship my order to alternate address (not my billing address). Can you
do it?
If
you would like your package(s) ship to an address other than your billing address.
Please call your credit issuer to add an alternative SHIP TO address before placing
the order. How
long will it take to get my order?
It will usually take anywhere
from 10-14 business days to receive your order unless we have the piece in stock
which then we will ship 2nd day delivery. Do
you do international shipping?
At
this time unfortunately, we are unable to ship orders internationally. How
can I return the merchandise?
We
will accept your jewelry for credit to your credit card within 14 days of the
purchase date. Please package all items securely. We recommend insured return
shipping via the carrier of your choice. Please allow 10 business days for credit
to appear on your credit card billing statement.
Note.
Although shipping is free, we will deduct the cost from the credit if the returned
item is not defected. How
can I return a defective merchandise?
We will be happy to exchange
any defective product for the same title within 14 days of purchase. Please package
all items securely. We recommend insured return shipping via the carrier of your
choice. Once we have received and processed your return we will ship your replacement
jewelry to you immediately.
Do you have any
information about Cubic Zirconia?
You can find a lot of interesting
and useful information on this page link. Do
you have any information about Gold/Platinum?
You can find a lot
of interesting and useful information on this page
link. Do
you have any information about your manufacturing process?
You
can find a lot of interesting and useful information on this page
link. Do
you have any information about Jewelry Care?
You can find a lot
of interesting and useful information on this page
link. What
is "Custom" jewelry?
Custom
jewelry is a piece that we design to your specification (metal materials, stone
size or shape, etc…) or from a picture you provide to us. I
don't like the stone used or I want a different metal, can you make a custom piece?
Yes, it's possible to
choose the type of stone yourself or the metal used, just contact us at and let
us know what you would like at (213) 627-7002.
What
happens to the sensitive data I submit over the Internet?
We store
it for our records, but will never allow the data to be sold or used in any other
way, not even for e-mail purposes unless you specifically ask to be included in
any future opt-in mailing list. This data is regularly cleared from our server
and resides permanently only in our database, accessible only to the owners of
platinum-wedding-bands-rings-jewelry.com.
What
if I don't want to give my credit card information over the Web?
If you prefer you can call our ordering department and place your order by phone
using your Visa, MasterCard, Discover or Personal Check at our toll free number
at (213) 627-7002.
Will platinum-wedding-bands-rings-jewelry.com
disclose the information it collects to outside parties?
platinum-wedding-bands-rings-jewelry.com
does not sell, trade, or rent your personal information to others. We do not sell,
rent or share any customer information.
Who
do you ship with?
We ship by Federal Express. What
are the shipping and handling fees? How
can I return my merchandise? How
can I return defective merchandise?
Do
you have any information about cubic zirconia? Do
you have any information about gold/platinum?
Do
you have any information about manufacturing process? Do
you have any information about jewelry care? | 
