Chic
Jewelry thrives for 100% satisfaction
on your purchases. However if there is something that you would like to return,
you may do so within 14 days for exchange or a refund minus shipping and restocking
charges.
You will have the convenience of reviewing you purchased product
for 14 days from the dated of receiving your purchase.
Note: There will
be absolutely no refund or exchange on custom designed jewelry. Custom means if
you send us a picture to design a ring or request major changes on a current design.
Please insure any merchandise when returning. We are not responsible for lost
or stolen items.
| 14
Day Trial Return Policy:
We
will accept returns for refund or exchange in the time stated above on all our
items (Except Custom Jewelry, loose cubic zirconia stones, and designer jewelry
boxes) in original and sellable condition with a 10% restocking fee. We will not
accept returns for refunds or exchanges on items that have been worn, resized,
engraved, or altered or damaged in any way. If we
performe engraving on an item incorrectly, we will replace that item with corrections.
Items will only be accepted if they are returned with all of the original packaging
materials and documentation.
There will be absolutely no return, refund or exchange
on:
- Diamond
rings and Jewelry
- Custom
Designed Jewelry
(Custom means if you send us a picture to design a ring or request major changes
on a current design.)
- Loose
Cubic Zirconia Stones
- Jewelry
Cleaner Products
- Designer
Jewelry Box
- All
Styles of Jewelry That Have Engraving
| We
will not accept any returns from out side of the United States. Please call us
to make arrangements (213) 627-7002.
Cancellation
Before Shipment:
There
will be a 10% cancellation charge on orders that have been processed. Orders are
usually processed within 24 hr. of placement.
Exchanging:
We will accept
any item (except custom jewelry) for an exchange within 14 days of the receipt
of your order. Simply return the item and we will exchange it with your new desired
selection. If the purchase price of the original item is less than the new one,
we will issue you a gift credit that may be used for future purchases. Shipping
charges will be applied to new purchase. If you have any questions about our return
procedure, please don't hesitate to contact us (213) 627-7002.
Sending Order
Back for Return or Exchange Store
Credit:
Shipping
charges will be deducted from all store credits given for return merchandise.
At
platinum-wedding-bands-rings-jewelry we take
great care to ship your jewelry. In order for you to return your jewelry, please
follow the following directions. These directions will insure proper shipping
procedures and allow your order to be processed in a timely fashion.
Call customer service at (213) 627-7002 in order for us to start the process and
assign a RAN (return authorization number) to your order.
Secure your
diamond or jewelry inside the original box.
Make sure to include all
original wrapping, packaging and literature in the box.
Send item by
placing the original box in a small shipping box and wrap entire box with paper
mailing tape (Required for printing of ink stamp on package).
Write your Return
Authorization Number on the box next to the shipping address.
Ship the
item to:
platinum-wedding-bands-rings-jewelry
411 W. 7th St. Suite 404
Los Angeles, Ca 90014
Only ship the item
by registered U.S. mail fully insured for the value of the item and request a
return receipt for your records.
We will give you a notification once we
have received you package. If there are any credits due, they will be issued within
ten business days from the date the merchandise has been received.
Note:
Any unauthorized, improperly packaged, or noninsured returns
will be returned to sender Refunds:
Credits will only be issued
to the original account number used for the purchase (No Exceptions). Credits
are usually given within 10 business days of the request. | 
